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In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples an
DIVDIVIn the second book of Kate Elliott’s Novels of the Jaran, Tess Soerensen is pulled between two powerful men—her brother and her husband—and their co
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, a