Implementing Service Quality Based On Iso Iec 20000
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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such
The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the aut
The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20