The Ten Principles Behind Great Customer Experiences

The Ten Principles Behind Great Customer Experiences
Author: Matt Watkinson
Publisher: FT Press
Total Pages: 240
Release: 2012
Genre: Business & Economics
ISBN: 9780273775089


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Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are.

The Ten Principles Behind Great Customer Experiences
Language: en
Pages: 173
Authors: Matt Watkinson
Categories: Business & Economics
Type: BOOK - Published: 2013-02-14 - Publisher: Pearson UK

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Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles
The Ten Principles Behind Great Customer Experiences
Language: en
Pages: 240
Authors: Matt Watkinson
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher: FT Press

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Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ev
Building Great Customer Experiences
Language: en
Pages: 291
Authors: Colin Shaw
Categories: Business & Economics
Type: BOOK - Published: 2002-09-13 - Publisher: Springer

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This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer
The Grid
Language: en
Pages: 0
Authors: Matt Watkinson
Categories: Business & Economics
Type: BOOK - Published: 2017-09-26 - Publisher: National Geographic Books

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____________________ This ground-breaking book from award-winning author MATT WATKINSON reveals the fundamental, inseparable elements behind the success of ever
The Customer of the Future
Language: en
Pages: 225
Authors: Blake Morgan
Categories: Business & Economics
Type: BOOK - Published: 2019-10-29 - Publisher: HarperCollins Leadership

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With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow'